I recently signed up for your plan and paid using a card that I later had to block. I then used a new card to purchase the Local SEO plan for my other business. I received an email asking me to verify my new card within 2 days, but my account was disabled a few hours later. Can you explain the reason for this and what happens when an account is disabled? Also, will I receive a refund for the plan I bought just a month ago?
SEMrush likely disabled your account due to the conflicting payment information. Using multiple cards, especially after blocking one, can raise red flags in their system, triggering security protocols.
When an account is disabled, access to all SEMrush tools and features is blocked. This includes saved projects, reports, and data. The account remains inactive until the issue is resolved.
While there’s no guarantee of a refund for the recently purchased plan, contacting SEMrush customer support directly is crucial. Explain the situation and provide any relevant documentation, such as proof of payment or card replacement details. Be persistent and polite to increase the chances of a resolution.